If you live in the EU or EEA, you have a 14-day right of withdrawal — you can cancel your purchase for any reason, no explanation needed. Start it from your account below and we'll confirm by email.
Sign in to your account, open the order you want to cancel or return, and confirm. You'll get a confirmation email straight away — that's your record.
Cancel or return your order →No account, or can't find your order? Email us at support@salifinder.com with your name and order number and we'll process it for you.
Sign in and go to your orders. Use the same email you ordered with.
Select the order or item, then request a cancellation or return.
You get an automatic confirmation. If a return is needed, we send the address and next steps.
If you withdraw, you cover the cost of sending the goods back — unless the item was faulty or we made a mistake.
Sealed hygiene/health products you've opened, perishables, and personalised or made-to-order items can't be withdrawn under EU rules.
You may inspect items as you would in a shop. Returns showing use beyond that may receive a reduced refund.
Our standard 30-day return policy is even more generous — see our Refund & Return Policy.
This withdrawal function is provided under your right of withdrawal in Directive 2011/83/EU, as amended by Directive (EU) 2023/2673. It applies to consumers resident in the EU and EEA. For full terms, see our Refund & Return Policy. Questions? Email support@salifinder.com.
