Order Cancellation and Modification Policy

Our policies

Order Cancellation & Modification

Need to cancel your order or fix a detail? Contact us as soon as possible at support@salifinder.com.

90 minutesto cancel free of charge or correct your order
10% feemay apply if you cancel after 90 minutes, before shipping
Already shipped?It becomes a return under our Refund Policy

1Order Cancellation

Cancellation Window (90 Minutes)

We accept cancellation requests only within 90 minutes after an order is placed. If you need to cancel your order for any reason, please contact us immediately at support@salifinder.com. After the 90-minute window, cancellations cannot be guaranteed.

Cancellation Fee

All orders are automatically processed through our secure merchant processor or PayPal, incurring irreversible fees. While we understand that orders may need to be changed or canceled, we adhere to the following policy:

  • If you cancel within 90 minutes, we cancel your order and refund you in full, with no cancellation fee.
  • If you cancel after the 90-minute window and your order has not shipped yet, we may charge a 10% cancellation fee of the total order amount to cover transaction costs.
  • If your order has already shipped, you cannot cancel it. Instead, please follow our Return Policies & Procedures. Any request received after shipment will be treated as a return with all applicable fees.

2Order Modification

Address Corrections & Changes

Please ensure your shipping address is correct when placing your order. We are not responsible for lost packages if the address you provide at checkout is incorrect. Double-check your details before submitting the order. If you notice an error (such as a wrong address), contact us within 90 minutes after placing the order at support@salifinder.com. Once this window has passed or the order is processed, changes may not be possible.

Note for EU/EEA and UK customers: the 90-minute window and the cancellation fee above are a commercial courtesy and do not limit your statutory right of withdrawal/cancellation, which allows you to cancel within 14 days without paying any cancellation fee. See our Right of Withdrawal page and Sections 7 and 8 of our Refund Policy.

Need to cancel or change an order?

Write to us right away with your order number.

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