Q. Where do you ship?

We offer international shipping and can deliver to most countries worldwide.

Q. How much is the shipping?

Shipping costs: €6.00

Shipping is free on all orders over €35.00.

Insurance and tracking number are already included in the price.

Q. How long will it take to get my order?

We typically take 1 to 3 business days to process your order before dispatch. Once shipped, delivery times vary by location and range from 7 to 30 business days. Please account for any holidays that may affect shipping timelines.

You’ll receive a tracking number via email as soon as your package is dispatched.

If your order exceeds the estimated delivery time, feel free to contact us. We’ll reach out to the postal service or find an alternative solution. Your satisfaction is our top priority!

Q. How can I track my order?

You can easily track your order in real time by entering your order details on our Track Order page. Simply Click here to get the latest updates on your shipment.

Q. Why does my tracking number not work?

Tracking information may take 3–7 days to update after your order has been shipped. Please rest assured that a delay in tracking updates does not impact the delivery of your order.

Q. Why didn’t I receive all my items in one package?

To ensure faster delivery, our products are stored in multiple fulfillment centers. If your order contains multiple items, they may be shipped separately from different warehouses. This means your items may arrive at different times and with separate tracking numbers. Don’t worry—if part of your order has arrived, the rest is on its way!

Q. What should I do if I provided the wrong shipping address?

If you’ve accidentally entered an incorrect shipping address, please contact us immediately (within 90 minutes of placing your order) and provide the correct address. We’ll do our best to update it; however, as our orders are processed quickly, there’s a chance the order may already be shipped.

If the order has been shipped, we regret that we won’t be able to make changes. Please note, we cannot be held responsible for lost packages if the address provided during checkout was incorrect.

Q. What if the tracking information shows no movement for weeks or says “returned to sender”?

Contact Your Local Post Office: Provide them with your tracking number to check the status of your package. They may have more detailed information than what is available online.

Contact Us: Reach out to us with your shipping address. We’ll double-check to ensure the package was sent to the correct address.

Resolution: If the address you provided matches the one in our system, we’ll gladly offer a replacement or a refund.

Q. What should I do if I missed a delivery?

If you miss a delivery, the courier will usually leave a notice card with instructions on how and where to collect your package. In most cases, the package will be taken to your local post office, where you can pick it up.

Q. What payment options do you offer?

We accept PayPal and all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

Q. What currency is used to pay for the order?

Orders are processed in the local currency of the customer’s country for convenience and accuracy.

Q. Why didn’t my order go through?

If your order didn’t go through, it could be due to one of the following reasons:

1.- Your card is expired.

2.- There are insufficient funds in your account.

3.- The card has been reported as stolen or is frozen.

4.- The billing address doesn’t match the one registered with your card issuer.

Please double-check your payment details and try again. If the issue persists, contact your bank or payment provider for assistance.

Q. Do you offer exchanges or refunds?

Yes, we do! Customer satisfaction is our top priority, which is why we offer a 14-day money-back guarantee. For more details, please refer to our "Refund Policy."

Q. How do I return an item?

To return an item, please refer to our "Refund Policy" for detailed instructions and information.

Q. What if I received a defective or damaged item?

If you received a defective or damaged item, please contact us immediately so we can assist you with the next steps and resolve the issue as quickly as possible.

Q. Can I pay with my credit/debit card safely on your website?

Yes, absolutely! Our store is hosted on Shopify Inc., a secure and trusted e-commerce platform. Your payment data is processed securely through Shopify’s servers, which are protected by industry-standard encryption and stored behind a firewall.

If you use a direct payment gateway, your credit card data is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Shopify only stores your transaction data as long as it’s needed to complete your purchase, after which it is deleted.

All payment gateways adhere to PCI-DSS standards, ensuring secure handling of your credit card information.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Q. How can I trust your store to protect my personal information?

We take every precaution to protect your personal information. We follow industry best practices to ensure it is not lost, misused, accessed, disclosed, or altered. When you pay using your credit or debit card, your information is encrypted with Secure Socket Layer (SSL) technology and stored using AES-256 encryption.

We can assure you that we will never sell, share, or disclose your information to anyone. Your privacy and trust are our top priorities.

Q. How can I contact you?

You can reach us by emailing support@salifinder.com, through our contact us form, or via chat. We’re here to assist you!

Q. How do I place an order?

1.- Visit our store at www.salifinder.com

2.- Browse and choose the products you love.

3.- Click the “Add to Cart” button.

4.- Proceed to Checkout.

5.- Enter your shipping and payment information.

That’s it—quick and easy! If you have any questions, feel free to contact us.

Q. Why haven’t I received my confirmation email?

This is usually because the email address entered during checkout might be incorrect. Please also check your junk or spam folder.

During the purchase process, you should receive 2-3 emails, including a confirmation email and a shipping notice.

If you think you entered the wrong email address, please contact us at support@salifinder.com, and we’ll update your details right away.

Q. How do I modify or cancel my order?

Once an order is in processing status, we are unable to make changes. Since we process orders quickly, please contact us within 90 minutes of placing your order if you need to modify or cancel it.

We’ll do our best to assist you!

Q. Do I have to create an account to place an order?

No, you don’t need to create an account—you can place an order as a guest. However, having an account makes it easier to manage your orders, track their status, and save items in your cart for later.

Q. I would like to know more about your company

You can learn more about us by visiting our "About us page "here.