Q. Where do you ship?

We currently ship to the US, Canada, UK, Australia, New Zealand, Singapore and Iceland. If you live in a different country, please email our Customer Care team at support@salifinder.com with your name, country and email in order to be added to our mailing list. We will reach out to you once we begin shipping to your country. Please note that we are not responsible for lost packages if the address you provided at checkout is not a verified one.

Q. How much is the shipping?

Shipping costs: €6.00

Shipping is free on all orders over €35.00.

Insurance and tracking number are already included in the price.

Q. How long will it take to get my order?

We require 1 to 5 working days on average to fulfill your order before dispatching it. Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 30 business days. Please consider any holidays that might impact delivery times. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once the package has shipped, you will immediately receive an email with the tracking number.

If your package takes longer than the estimated delivery time to arrive, please contact us and we will contact the postal service for you, or find an alternative solution. We will always put our customers first so your satisfaction is our priority.

Q. How do I check the Status of my Order?

You can track your order status in real time by entering your order information on the Track Order page. Click here.

Q. Why does my tracking number seem not to work?

If your order has shipped, its tracking information should be updated and displayed correctly 3 - 7 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not affect its delivery.

Q. Why didn't I receive all my items in my package?

Our warehouses are located in different locations and our stock is spread out over multiple fulfilment centers in order to get the products to you as fast as possible. This means orders containing multiple items may be shipped individually. So don’t panic if you don’t receive all of your items at one time, they are on the way. Your order may come from different warehouses, therefore it may arrive at different times and have different tracking numbers.

Q. What should I do if I provided a wrong shipping address?

In the case that you have accidentally provided us with an incorrect shipping address, please contact us immediately (within 30 minutes after an order is placed) and provide us with your correct address. We will try our best to get the address changed, but our orders are processed quickly and there is a chance that your order may have already been shipped. If your order has already been shipped, we apologize, but unfortunately we will not be able to change it. Please note that we are not responsible for lost packages if the address you provided at checkout is not correct.

Q. What if the tracking information of my order isn’t showing movement for weeks or shows “returned to sender”?

Step 1: Contact your nearest post office and provide them your tracking ID number to check on the status. The post office will have more information than what shows up on the tracking page.

Step 2: Contact us and give us your shipping address again. We will then double check on our end to make sure it was sent to the correct address.

Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund.

Please note that we are not responsible for lost packages if the address you provided at checkout is not correct.

Q. What if the tracking number is saying delivered, but i have not received my order?

Please kindly note that when an item is shipped and has left our location, the United States Postal Service or your country's local postal service is in control.

Any delays, and non-delivered items will need to be disputed with them. Tracking is available for every package. Therefore, if the tracking states it has been delivered we are not responsible for the package.

You will need to call the number on their website and use your tracking number to file a dispute.

We usually do not offer refunds or replace items in this kind of circumstance.

Q. What do I do if i missed a delivery from the courier?

If you miss any delivery, the courier may leave a notice card to advise you on how and where your delivery can be collected. Normally the courier may leave your package at the local post office which you will have to go and collect.

Q. When do duties need to be paid (customs duties)?

Usually, there are no additional import costs. Most of the packages are low value and often marked as gifts. However, we cannot guarantee that it will never happen.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Salifinder has no control over these charges, nor can Salifinder predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Q. What payment options do you offer?

We accept Paypal and all the major credit/debit cards such as Visa, Mastercard, American Express, Discover, JCB and Diners Club.

Q. What currency do you process your orders in?

All orders are processed in USD, while the content of our website maybe displayed in the currency of your country, you checkout using USD (Dollars) at the most current exchange rate.

Q. Why didn't my order go through?

If your order did not go through, here are the possible reasons:

1.- The card is expired.

2.- The account has insufficient funds.

3.- The card was reported as stolen or frozen.

4.- The billing address does not match the one you registered with your card issuer bank.

Q. Do you offer exchange or refund?

Yes, we do. Our customers satisfaction is our number one priority, so we offer a 14 days money back guarantee. Please consult our "Refund Policy" for further information.

Q. How do I return an item?

Please consult our "Refund Policy" for further information.

Q. Can I request a refund onto another card than the one I used when I placed the order?

We are only able to refund a order to the card that was used to make the purchase. Thus, we are unable to issue refunds to a different card, account or payment method.

We suggest you contact the associated banking institution in regards to your concern.

Q. What if I received a defective/damaged item?

Please consult our "Refund Policy" for further information.

Q. Can I pay with my credit/debit card safely on your website?

Yes, absolutely. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Q. How can I trust your store to protect my personal information?

To protect your personal information, we take the best precautions and follow the industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, or altered. If you pay using your credit/debit card, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

We can assure you 100% that we will not sell, give or reveal your information to anyone.

Q. How can I contact you?

You can email us directly at support@salifinder.com or through the following link: contact us form

Q. How do I place an order?

1.- Visit our store at www.salifinder.com

2.- Choose the products you love

3.- Click the “Add to Cart” button

4.- Go to Ccheckout

5.- Fill in your shipping information and payment information

That’s it! Very easy! Contact us if you have any questions.

Q. Why have I not received my confirmation email?

Most of the time, this is because you may have entered a wrong email address for your order (please check your junk folder as well). Throughout the purchase process, you will receive 2-3 emails including a confirmation email and a shipping notice.If you believe you have entered a wrong email address, please email us (support@salifinder.com) and we’ll get that fixed up right away.

Q. How do I modify/cancel my order?

Please note that we aren`t able to make changes to your order if it is in processing status. We always try to process orders as fast possible so if you want to change anything in your order, please contact us within 30 minutes after placing your order.

Q. Do I have to create an account to place an order?

No, you don't have to create an account. You can place an order as I guest. However, if you have an account it will be easier for you to manage your orders, check the status of your orders, and save items for later in your cart.

Q. What should I do if I have forgotten the password to my account?

If you would like to recover your lost password, please use the “forgot your password?” link when signing in. An email will be sent to the associated email address of the account to process the password reset.

Q. I would like to know more about your company

You can visit our "About us" page by clicking here.